Customer Service
- To Cancel Your Order
- You should both send an email to sales@onlyfuelpumps.com and phone the sales department during normal business hours. Provide the necessary details so that we can identify your purchase.
- Damaged Delivery
- If you notice the damage at the time of delivery, ask the delivery person to wait while you check out the contents. If your parts are damaged, refuse the delivery. Then drop us an email at sales@onlyfuelpumps.com and we'll start the process to get a new order shipped out to you. If you don't notice the damage until the carrier is gone, send us an email for instructions.
- Return Instructions
- First refer to and comply with the terms of our Returns Policy before initiating a product return. If your purchase is eligible for return, print a copy of your shipping confirmation email and place it into the box you are returning. If you are returning multiple cartons please place a copy in "each" box to ensure that you are credited properly.
- All returns must be packaged to avoid damage.
- Ship postage pre-paid. Return shipping charges are not refundable.
- We recommend that you use a shipping method that provides delivery confirmation.
- You will receive an email from us within 4 business days of our receiving your package.
- We will not be responsible for damaged returned merchandise.
- Sales Taxes
- An additional 8.75% will be added to the product cost of all purchases shipped to California. Shipments to all other states or countries are not subject to sales or VAT taxes.
